Returns Policy

It is our constant effort to provide our customer with the best products. In case there is a defect in the product you can return it within 7 days of receiving the product, we will issue a new product of full amount. To return any item please contact our customer service or email info@o3plus.com

CONDITIONS FOR RETURN

-          Please note that the product should be unused with all original tags intact and should be sent back in original packaging with a copy of original invoice.

-          Postage will not be refunded.

-          No exchange and refund on sold items.

-          The return process will be initiated once we receive the products in our warehouse.

-          It will take 1-2 weeks from the day you return your package for your request to be processed.

-          We reserve the right to pay you back in case there is no stock left on the items returned.

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DAMAGED PRODUCTS

In the unlikely event that any product you received from us is damaged:

• Please do not accept delivery of the item if the outer packaging appears damaged or in any way tampered with
• If after you open the packaging, you discover that the item is damaged, you can return the product to us for a refund. Please contact our customer service for initiating the return and send us the images of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
• Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product. In such cases, we will offer only a refund.

REFUND PROCEDURE

"Please use a reliable courier service and retain the shipment receipt until we acknowledge the receipt of the return".